Frequently Asked Questions (FAQ)

**1. What types of collectibles do you offer?**
We offers a diverse range of collectibles, including but not limited to horror, anime, movie, tv series, comic books, sports memorabilia. Our inventory is constantly updated with unique and sought-after items.

**2. How do I place an order?**
To place an order, simply browse our website, select the desired collectible, and click on the "Add to Cart" button. Follow the easy checkout process to provide shipping details and payment information. Your order will be confirmed via email.

**3. Is it safe to make online transactions on legendary loot?**
Yes, your online transactions are secure with us. We use industry-standard encryption and security measures to protect your personal and financial information. Your privacy and security are our top priorities.

**4. What payment methods do you accept?**
We accept major credit cards, including Visa, MasterCard, American Express, and Discover. We also offer Paypal for secure payments.

**5. Do you offer international shipping?**
At this stage we do not offer international shipping.

**6. Can I return or exchange an item?**
Yes, we accept returns and exchanges within 30 days of the purchase date. Please review our return policy for specific instructions and eligibility criteria. Keep in mind that certain items, such as personalized or custom-made collectibles, may be non-returnable.

**7. How can I track my order?**
Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your package. You can also log in to your account to view the status of your order and track its journey.

**8. Are the productss on your website authentic?**
Yes, we take authenticity seriously. Our team thoroughly verifies the authenticity of each collectible before listing it on our website. We work with reputable sellers and dealers to ensure the quality and legitimacy of our items. We also use Authentic suppliers such as Ikon Collectables and Meeple.

**9. How can I contact customer support?**
If you have any questions, concerns, or need assistance, you can contact our customer support team through the "Contact Us" page on our website in the footer section. We aim to respond to inquiries promptly during our business hours.

**10. Why are some items marked as special order and what does this mean?**

We strive to offer a diverse range of high-quality products at competitive prices. Some items may be marked as special order due to their unique specifications or premium pricing. With as they are at a Premium price it is too expensive for a Small Business like us to keep stock on hand. Once you order with us, we will place an order with the supplier, and therefore may take longer to arrive to you. This allows us to provide you with a broader selection without compromising on affordability. Rest assured, our team is dedicated to ensuring a seamless ordering process for these special items, delivering the excellence you expect from Legendary Loot. If you have any questions or require further assistance, feel free to reach out to our customer support team.

**11. Why did i automatically receive a refund**

On the odd occasion an item can be oversold, especially if it is considered a “hot item” and as a result, we need to allocate stock. Placing an order does not always guarantee receipt of products ordered, therefor if we are unable to provide the stock you will automatically be refunded.

Another reason could be, you may have elected to pay for a preorder or back order item with zippay, unfortunately this is against zippay policy to retailers.